SoftExpert EQM

Enterprise Quality Management

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    The Challenge

    In today’s intense and increasingly competitive market, companies are constantly challenged with the rigorous quality regulations for products and services. Market boundaries have vanished and companies across all industries faces customer expectations greater than ever. Executives need to take a greater role in ensuring supply chain sensitive relationships are effectively maintained. To overcome these pressures and prove their compromise, organizations thus are establishing a new culture, deploying integrated quality management systems.

    Looking to increase quality of products, processes and services, to cut costs and accelerate time to market (TTM), many organizations follow standards, methodologies and guidelines for quality

    management, like ISO, Lean, Kaizen, DMAIC, cGMP, Six Sigma, 8D, among others. Often, these processes are being supported by homemade stand-alone applications or even manual and paper-based systems. However, these kind of solution is limited, generally don´t achieves the whole enterprise, and fail to approach quality problems in a systemic manner, nor give top-level view about quality management processes.

    To stave off quality issues associated with production processes and procedures, centralized, enterprise-wide systems must be implemented. Enterprise Quality Management assists organizations in overcoming these obstacles and achieving operational excellence, resulting in a true competitive advantage.

    The Solution – SoftExpert EQM

    SoftExpert EQM is the most comprehensive enterprise quality management software (EQMS) to implement and simplify enterprise-wide quality and compliance management programs, through automated, highly interactive quality processes tailored to align with each organization’s specific products, operations and business practices.

    Commonly known as QMS software, SoftExpert EQM solution easily manage, track and report all quality metrics in real-time, comply with multiple regulations and standards such as ISO 9001:2015, FDA, Lean, Six Sigma, etc., focus on customer requirements and satisfaction, and drive continuous improvement processes up, down and across the organization.

    Framework EQM

    Enterprise Quality Management – EQM

    SoftExpert quality management software is a modular and scalable software solution platform that integrates all key quality initiatives seamlessly, including process mapping, documented information, key performance indicators, change control, non-conformance and corrective/preventive actions (CAPA), customer complaints, compliance audits, competence and training, risk and control, incoming and outgoing inspection, statistical process control, and others.

    The QMS software effectively implements automated quality processes and controls into all operational and business processes, leading to best-in-class performance and reliability in daily activities across all organizational levels and functions. Moreover, by setting event and condition-based alarms, with SoftExpert quality management software, every business professional can proactively prevent deviations and promptly detect, identify, track, and resolve quality issues, significantly reducing compliance costs and the risk of non-compliance.

    • Process mapping

      Process mapping

    • Performance appraisal

      Performance appraisal

    • CAPA management

      CAPA management

    • Quality assurance tools

      Quality assurance tools

    • Audit control

      Audit control

    • Questionnaire design

      Questionnaire design

    Main Benefits

    Customer self-service – secure Web-based operations.

    Collaboration skill enhancement through real-time access to information.

    Process identification, mapping, implementation and monitoring are handled more effectively.

    Elimination of delays and inefficiencies that usually occur in manual activities.

    Efficiency and agility in planning and carrying out the activities required for maintaining the QMS.

    Document printing costs reduction.

    Increase EQM productivity and efficiency.

    Accurate identification of regulatory requirements that affect management system performance.

    Efficient monitoring of opportunities for improvement, comments, nonconformities, etc.

    Optimization of financial resources invested in the management programs.

    Improvement of relationship with shareholders, customers, community, suppliers and employees.

    More Information
    Resources

    Features

    Central repository

    Single central repository of documented information, to streamline compliance with quality standards and regulations.

    Audit

    Efficient auditing processes, to identify inconsistencies in quality processes.

    NCR

    Intuitive electronic forms to automate non-conformances report (NCR).

    Cause analysis

    Fastest cause analysis through automated Ishikawa and other quality tools.

    Risk analysis

    Proactive identification and mitigation of quality risks through consistent risk analysis.

    KPIs

    Friendly monitoring of quality KPIs, through personalized portals.

    Solution Overview

    Solution Overview

    Return on Investment (ROI)

    From 1850 to around 1975, the sustainable competitive advantage of industrial organizations was related exclusively to the benefit of economies of scale and scope, rapid allocation of technology, fixed assets and excellence in the management of financial assets and liabilities in an economy dominated by tangible assets. This economy was based solely on financial indicators for performance management, no longer applicable today because organizations have transferred their assets to tangible assets.

    For Kaplan and Norton (1997), financial measures are designed to compare previous periods based on internal standards of performance. While such measures may present this information in a fairly consistent fashion, the financial outlook is no longer able to predict the future and also prevents the first signs of relationship problems, quality and new opportunities. This is because the speed with which information technology is evolving prompts major changes that demand a larger amount of information and new skills to manage organizational processes in order to guarantee competitive advantages in terms of making operational and strategic decisions on time.

    Experts call attention to the fact that, in the current scenario, the use of traditional financial measures alone is no longer appropriate, since the probability of failure is too high. This leads organizations to develop new methods and tools for supporting the measurement of overall performance, balancing not only the tangible assets, but also the intangible ones that will assist with short and long term decisions.

    In this sense, SoftExpert quality management software offers a wide range of natively integrated tools (components) to fully assist all phases of management process, supporting performance management, balance between tangible and intangible assets, transparency of processes and improvement of stakeholder confidence, with the following main advantages:

    • Lowered TCO through increased reliability and scalability leading to greater administrative productivity.
    • Increased user productivity with the ability to communicate whenever and wherever needed with collaboration tools.
    • Streamlined solution operations and reduced risk by leveraging a full range of capabilities.
    • Compliance with major regulations.
    • Reduced ongoing costs with flexible financing and support options.
    • Allows for modular and incremental implementation, with worldwide services and support.

    Financial ROI:

    Annual Savings

    • Reduced general expenses to complete activities demanded by applicable norms.
    • Elimination of delays and inefficiencies that usually occur in manual activities.
    • Collaboration skill enhancement through real-time access to information.
    • Reduced management system costs.
    • Increased efficiency in maintenance system planning and activities.
    • Optimization of financial resources invested in management programs.

    Investment

    • The investment in SoftExpert EQM will depend upon the business unit size and implementation approach.

    Return on Investment (%)

    • (((Total Annual Savings x n years) – Initial Investment) / Initial Investment) x 100.

    Payback Period (years)

    • Initial Investment / Total Annual Savings.

    Non Financial ROI:

    • Consistent, reliable and standardized information.
    • Accurate identification of regulatory requirements and issues affecting management system performance.
    • Monitoring occurrences, such as: best practices, opportunities for improvement, comments, nonconformities, etc.
    • Improved relationship with shareholders, customers, community, suppliers and employees.

    Featured Resources

    Ebook

    7 Capital Tools for Management Excellence

    The Management Excellence Model and its systematic use of key practices and tools.
    Download
    Ebook

    ISO 9001:2015 – Are you ready?

    Find the answers to these and many other questions and be better prepared to conduct the transition.
    Download
    Ebook

    13 Processes Every Enterprise Quality Management Software (EQMS) Should Automate

    This eBook will show how to get the true value that an EQMS promises by automating 13 quality processes.
    Download

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