The dynamic nature of the market means new risks and challenges arise incessantly. Economic pressures and changing business needs demand a fundamental shift in the way companies approach business processes. They must streamline these processes in order to quickly respond to changing market conditions.
Business Process Management (BPM) is the key to meeting these challenges and creating highly efficient and responsive business processes. BPM is a type of management discipline that integrates people, content and enterprise applications by combining a process-centric and cross-functional approach.
The Solution – SoftExpert BPM
SoftExpert BPM improves the visibility and control of business processes with its human-centric and user-friendly interface. The solution promotes continuous improvement of processes across the entire organization. It manages every steps of the lifecycle, from modeling and optimization to automation, execution, and monitoring.
By delivering improved business understanding, faster processes, and greater business impact on strategic planning, the SoftExpert solution allows people to work more efficiently while improving orchestration of complex processes and supporting business goals with real-time business information.
The solution provides a powerful 100% web-based drag-and-drop design tool based on the Business Process Model and Notation (BPMN) standard, allowing for the use of events, process and task activities, decision gateways, swim lanes, and other features to quickly create executable processes. Process designers and developers can quickly model business processes and rules, add users, create user-friendly interfaces and customized forms, and manage enterprise content and related artifacts in a single integrated solution.
Business Process Management – BPM
As a complete solution for automating human-centric and document-centric processes, SoftExpert BPM software solves the challenges of how people interact with their business, through task management and collaboration capabilities. Users can monitor and gain visibility by tracking processes in real time. An instant performance snapshot helps in making decisions and solving specific situations.
SoftExpert BPM also includes enterprise-level capabilities such as monitoring for business activities and metrics, decision management, document management, quality assurance, system integration tools and dashboards. It is able to store process models in a native process repository with full version control, hierarchical categorization, search capability, and role-based security for controlled access to each model. In short, SoftExpert BPM delivers process control to the business while allowing IT to change its focus from maintenance to driving innovation.
Reduces the number of FTEs (full-time employees) needed to perform non-value-added functions within the organization.
Cuts overtime labor costs by automating and optimizing manual tasks, thereby directly reducing outbound cash flow.
Significantly lowers the amount of time spent responding to customer inquiries by continuously improving and monitoring customer service processes.
Eliminates revenue losses by enforcing rules and processes related to strategic planning mandates.
Avoids audit fees by providing a means to quickly create processes to track compliance efforts.
Promotes collaboration between IT and business users to document and implement the process.
Monitors the performance of individual processes or aggregates and potentially identifies trends.
Transforms raw process data into valuable process intelligence to drive strategy and business performance enhancement
Eliminates rework and promotes standardization and transparency throughout the organization, increasing employee motivation.
Ensures real-time visibility and productivity as a result of process automation.
Increases customer retention rate, reputation, market share and revenue by improving customer satisfaction.